its now been 1.5 weeks, no phone call, no email no contact to tell me whats going on. they said the ticket would be processed and rectified in a week. This means I cannot purchase extended warranty due to the inability of Xerox Warranty to be able to understand English. the helpdesk from warranty support is no help at all as the product was registered under some other user and not me.
Since then I have been attempting to register the product with no success. We have a Xerox 7500 which just went of warranty last year in july 2019. Avoid this company at all costs.ĭO NOT BUY ANY XEROX PRODUCTS THE COMPANY DOES NOT CARE!!! Price increases with no explanation yet again no reply as to why.
They cannot reply to emails to help resolve issues yet chasing an invoice that they haven't sent they can do no problem. The only company who are still sending invoices in the post through out COVID, despite asking for an email version. This has been ongoing since May all caused due to poor service and incorrect information given from their employees yet they take no responsibility for this. Their staff turn over is terrible but it is no wonder when you see how customers are treated. Our contract with them has had nothing but issues but they have taken no reasonability or effort to put things right. Months of radio silence and ignoring most of the complaint. Our experience with this company is appalling Zero Customer Service or care, even the CEO who I emailed on a number of occasions is not interested and insists the Head of Customer Experience will be able to investigate and resolve our issues. If no stars was an option then that's what I would rate as. In this day and age! All round just a terrible user experience. The other went into power saving mode, but did not have a setting automatically applied to allow the wifi attachment to wake the printer. That print job is now ruined and you'll need to start again. Pull it out and let the print job continue? Nope. Both printers had issues on delivery - one was holding back the last inch of paper and complaining about a paper jam. Only load one? No chance, it'll insist on using the other, despite one of them being named the bypass tray. Which paper tray it will select from is a lottery, despite both housing the same size of paper. The scan function is effectively defunct as a result. The other just does not connect properly for anybody but one person. One has just failed a couple of months outside of a 2 year warranty despite having a relatively easy life. Had the displeasure of having not one but TWO Xerox printers in the office.
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